Refund & Cancellation Policy

We want you to feel completely comfortable subscribing to Ease My Bill. This policy explains our approach to trials, cancellations, and refunds.

1. Free trial

• Every new account gets a 1-month free trial with full access — no payment upfront.
• You will not be charged during the trial period.
• If you cancel before the trial ends, you will not be charged and your account will move to a limited free state (existing data remains accessible for 90 days).

2. 7-day money-back guarantee

• If you are not satisfied with your first paid month, email us at support@easemybill.com within 7 days of the charge for a full refund — no questions asked.
• Refunds are credited back to your original payment method within 5-10 business days by Razorpay.

3. Cancellations after the guarantee window

• You can cancel your subscription any time from Settings → Billing.
• When you cancel, you keep access to Ease My Bill Pro until the end of your current billing period. No further charges are made.
• We do not offer partial or prorated refunds for the unused portion of a monthly cycle, except as required by law.

4. Failed payments

• If a renewal payment fails, Razorpay will retry automatically for up to 4 days.
• If all retries fail, your subscription moves to a past-due state and access is suspended until payment is completed.
• Data is preserved for 90 days from suspension. You can reactivate any time within that window.

5. Exceptional refunds

Even outside the 7-day window, we may offer refunds at our discretion for:

• Prolonged service outages that materially prevented you from using the app.
• Accidental or duplicate charges.
• Bugs that materially impact core functionality and cannot be resolved in a reasonable time.

6. How to request a refund

Email us at support@easemybill.com with:

• The email address linked to your Ease My Bill account.
• The Razorpay payment ID (from your receipt email).
• A brief note on the reason.

We aim to acknowledge refund requests within 2 business days.

7. Chargebacks

Please contact us before initiating a chargeback with your bank. In most cases we can resolve concerns faster than the bank dispute process.